RINGING A SALE - the basics:

1. Sign on w/ a clerk key
2. Enter price of item, don't use the decimal key. (if it's to be weighed, place on scale first- see scale instructions)
3. Press Dept. key (i.e. PRODUCE BUNCH, PACKAGED, etc.)
4. After all items have been entered, press SUBTOTAL
5. Press appropriate discount button. (if applicable)
6. Press SUBTOTAL.
7. Note: If you press the wrong discount key, you can correct it by pressing another one. It will re-calculate the sale and give you the new total.
8. Enter amount to be paid
9. Press key for payment method, i.e. CASH, CHECK , EBT or GIFT CERTIFICATE

When entering multiples of the same item:

• You can press a department key more than once, and it will continue to add the items to the total
• Or you can use the X/Time key as follows:

Example: A four-pack of sodas would be 4 -> X/TIME -> .70 -> TAXABLE BEVERAGE W/DEPOSIT

Do not enter price before X/TIME or you will overcharge the customer

RINGING A SALE - Using the Scale:

Using the scale to weigh items WITHOUT a tare (produce, bulk food in a plastic bag):

1. Place item on scale.
2. Press the SCALE key. The weight will be displayed.
3. Enter the price per lb. using the numbered keypad on the register
4. Press the appropriate department key. (i.e. BULK, PRODUCE LB, TAXABLE LB).

The price per lb., weight and cost of item will be displayed on the receipt.

Using the scale to weigh items WITH a tare (produce, bulk food in a plastic bag):

For items with tare containers purchased from us:

1. Place item on scale.
2. Press the appropriate container key. [ SM. BOTTLE, LG. BOTTLE, SM. TUB, LG. TUB] - This will subtract the tare weight and add the cost of the container.
3. Press the SCALE key. The weight minus the tare will be displayed.
4. Enter the price per lb.
5. Press the appropriate department key. [ PRODUCE LB., BULK LB., TAXABLE NON-FOOD LB ]

When people bring their own containers (including ones they bought from us before):

1. Place item on scale.
2. Press the MISC key TARE
3. Enter the tare weight, using the decimal point and three digits: .12= . 1 2 0
4. Press SCALE key
5. Press SCALE key again
6. Enter price per lb., hit department key. [ PRODUCE LB., BULK LB., TAXABLE NON-FOOD LB ]

Pay Outs:

1. Sign on w/ a CLERK key.
2. Press P.O. key
3. amount (no need to use decimal point)
4. Press CASH key
5. P.O. key again
6. (Press CASH to print a receipt)
7. Staple receipt in green book & write details (date, your name, description, total)

RINGING DUES (RA's):

1. Sign on w/ a CLERK key.
2. Press DUES key
3. Enter amount paid (no need to use decimal point)
4. Press CASH or CHECK key, depending on how they’re paying
5. Press DUES key again
6. (Press CASH to print a receipt)
7. Enter receipt # on the membership form and then fill out a receipt in the green book with:
   1. Full name, date
   2. Type of transaction (i.e. ‘renewing dues’ ‘new member dues’, etc)
   3. Amount paid
8. Staple the cash register receipt in as well. Give one copy to the member.

If the information in step 7 is not entered, it's impossible to track who has paid and who hasn't.

EBT CARDS:

You have to tell the register how much you are paying *before** you hit the EBT CARD key. If you don’t, it won’t work. This is because someone could theoretically pay part of the purchase with cash and the rest w/their card. Even if the whole sale is being paid with the card, you still have to enter the total before you hit the EBT key.

1. Ring items
2. SUBTOTAL
3. 10% disc. key
4. SUBTOTAL (i.e. total amount due after discount)
5. Use the EBT machine (follow prompts). Make sure receipt says “approved”.
6. Back at register, enter the amount to be paid w/ card, THEN
7. Press E.B.T. CARD key

FIXING MISTAKES:

ERROR CORR will undo the last item rung, as long as you haven’t hit any other key.

CANCEL erases the entire sale, and lets you start over from the beginning.

If you notice a mistake before the discount has been given, use VOID:

Press VOID > item amount > dept. (include scale if necessary)

Repeat for any other incorrect items

Press SUBTOTAL and give discount or enter amount and cash out sale as normal

Remember- do not use VOID after the discount gets rung; it will shortchange the register.

If you notice a mistake after the discount has been given, use RETURN:

Cash out the sale. Press CASH again to print a receipt.

Press RETURN > item amount > dept. (include scale if necessary)

Repeat for any other incorrect items

Press the appropriate discount key.

Press CASH

RETURN can be used to give credit for a returned item during a sale, if there was no discount:

Say someone is buying $5.00 in produce and wants to return a $2.00 packaged item they bought the day before; you can do both in one transaction:

Press $5.00 > PRODUCE>

Press RETURN>$2.00 > PKG

continue w/ sale (ring more items, SUBTOTAL, disc., etc)

The machine will subtract the $2.00 return from the cost of the produce. **If they got a discount on the returned item, you must ring the return separately. See above. **

VOIDS & RETURNS OF SCALE ITEMS:

You need to use the scale to void these items, just as you need to use the scale to ring them up.

Put item on scale

Press VOID (or RETURN) key

If there’s a container, hit the container key (if not, skip to #4)

Press the SCALE key

Enter the price per pound (not the cost of that item)

Press the dept. key

If the item isn’t there and you can’t put it on the scale, ring it as a return using the closest category possible- This will allow you to do the return without using the scale.

Ex: RETURN > cost of item (not per lb. price) > BULK PREPACK

Take the receipt and staple it into the green book with a note that says which category it should have been subtracted from.

DRAWER COUNTS/ X TOTALS:

Remember to count the bills; rolls of coins; loose coins other than dimes, nickels and pennies; checks and gift certificates in the drawer at the end of your shift. You need to run two reports when you do:

Sign on w/ a clerk key

Turn key to X position

Press 1, then SUBTOTAL- this prints a report of sales by dept. (aka PLU)

Press 3, then SUBTOTAL- this prints a report of sales by customer category (aka CLERK)

Staple these two reports neatly on top of the column where you recorded the drawer count in the fabulous Trapper Keeper.

GIFT CERTIFICATES:

We do have Co-op gift certificates. They are sold in $10 denominations and are kept in a white binder behind the register.

To sell someone a Gift Certificate:

Say they want to buy ten- that’s $100. You are taking money from them, but no food is being purchased yet.

Sign in w/ a clerk button

Ring the sale on the DUES key (aka Rung on Account)

Press CASH or CHECK

Press CASH again to print a receipt

• Document sale properly (i.e. write a detailed green receipt; give one copy to customer).

• Follow instructions in GC book (basically, you fill out a physical numbered certificate for the recipient and write their info next to the corresponding number in the book)

When someone shops with a Gift Certificate: Ring sale as normal

Instead of CASH, CHECK or EBT, use the GIFT CERT. key

Note: they can’t get more than 99¢ change per certificate.

Write USED on the certificate and put it under the drawer. Look it up by # in the GC book and note the date used.

# (use Discount

Customer Category number keys) Level

PUBLIC 1 CLERK 0

WORKING MEMBER 2 CLERK 15 or 25%

NON- WORKING MEMBER 3 CLERK 10%

SENIOR / EBT 4 CLERK 10%

STUDENT / 5 CLERK 5%

COOPER SQ. TENANT

MEMBER ORGANIZATION 6 CLERK 3J = 25% (3 Jewels, other Co-ops) oth. coop = 5%

Ringing a basic sale

If you forget the discount, use a calculator to figure out what we owe the customer

Ring it as a PAY OUT

Write up a receipt in the green book w/ date, register receipt # and “discount not rung “.

Scale make and model information:

Brand: NCI

Model 6270-15

Distributed by Avery Berkel (800) 775-4237
They have a division in Brooklyn.

-- RachelRandolph - 31 Jul Members.2005