If a debit or credit card is actually declined, ask the customer for another one.

DECLINED EBT CARDS:

If there’s not enough money on the card for the entire sale, it will be declined, and the slip will show you the balance left on the card. There are two options:

1. The shopper can use cash instead of their card (no need to cancel sale)

enter the amount paid cash

2. Split the transaction: swipe card again, ring the amount left on the card using the terminal, and the balance in cash.

See Split Payments

Back to main 'register how to' pages